"There was NO information on what to provide. However, this requirement is not clear in the instructions from Southwest.īy signing up, you will receive newsletters and promotional content and agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. "We requested a refund for our travel expenses - car, hotel, meals, gas, parking, additional pet care, etc."Įven so, Box says he was only approved for a partial refund (which he has not received) but was not eligible for a full refund because itemized receipts are required for reimbursement consideration. "Our flight was canceled, and we decided to drive instead of waiting four days for the next available flight," customer Larry Box, who was supposed to fly from Dallas Love Field (DAL) to Tampa International Airport (TPA) on Dec. Many of them said the initial request process did not provide specific information about what was required for submission beyond filling out a form online. Refunds receivedĪbout a quarter of people have received full refunds for their affected flights. Overall, almost all readers we heard from are still missing luggage. Of the more than 125 people who responded to TPG by the time of publication, almost all had filed their requests for refunds, but less than a quarter had received them. If you haven't filed for a refund yet, read our step-by-step guide to requesting a refund. We reached out to Southwest for comment, but haven't heard back as of press time.Īmid the chaos, Southwest announced it would honor reasonable requests for meals, hotel stays and alternate transportation incurred by affected passengers. Still, TPG thought it was important to share some of our readers' frustrations. Since satisfied customers are less likely to respond, the answers are more likely to be negative. These comments came from a request for information in the TPG newsletter. If you want to share your story with TPG, please do so here. 2, 2023, to tell us what the process of requesting a refund to the original form of payment for unused tickets has been like. TPG asked readers whose flights were "canceled or significantly delayed" Dec. Southwest headquarters is not associated with any private brands.This week, Southwest Airlines continues to delay and cancel flights following its massive meltdown over Christmas and into the new year. Ron Ricks, Vice Chairman of the Board Southwest Airlines Headquarters Brands Greg Wells – Executive Vice President Daily Operations Shaw – Executive Vice President, Chief Legal and Regulatory OfficerĪndrew Watterson – Executive Vice President & Chief Revenue Officer Tammy Romo – Executive Vice President and Chief Financial Officer Jordan – Executive Vice President of Corporate Services Kelly – Chairman of the Board & Chief Executive Officer There is an executive team and Board of Directors working at Southwest Airlines headquarters. Southwest Airlines Headquarters Executive Team Website: The official website for Southwest Airlines is the investor relations side of the main retail website.
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